You can contact us on our website or call us at (918) 973-2665 during our office hours of 9am-4pm (CST). You can also chat with us on our website if we are available and get access to our knowledge base filled with our FAQs.

You can <a href="https://www.coolfiretrainer.com/contact-us/" target="_blank" rel="noopener">contact us</a> on our website or call us at (918) 973-2665 during our office hours of 9am-4pm (CST).&#xA0;You can also <a href="https://www.coolfiretrainer.com" target="_blank" rel="noopener">chat with us</a> on our website if we are available and get access to our <a href="http://23938152.hs-sites.com/knowledge" target="_blank" rel="noopener">knowledge base</a> filled with our FAQs.

How do I contact customer service?

CoolFire Trainer Help Center

Customer Support

What is CoolFire Trainer?

Why was CoolFire Trainer created?

When was the company founded?

What is the CoolFire Trainer?

What products do you sell?

Where are you guys located?

Where are your products manufactured?

How does it work?

About the Company

What simulators is the CoolFire Trainer compatible with?

Is the CoolFire Trainer compatible with my handgun?

New Models Release

Products

Which Sig Sauer P365 compatible CoolFire Trainer Barrel should I get?

Handgun Compatibility

CoolFire Trainer User Manual

User Manual

My CO2 Fill Device is leaking from the fill nose.

My CO2 Fill Device is leaking from around the activation knob.

My Soda Maker CO2 Fill Device leaking from the vent hole.

My Paintball CO2 Fill Device is leaking from the vent hole.

CO2 Fill Devices

My Barrel is leaking from the rear.

My Barrel is leaking from the front center of the fill port.

My Barrel is leaking from the front around the fill tip.

CoolFire Trainer Barrel

Leaks

My laser hits are inconsistent.

Should I overtighten the set screws?

How do I install the laser correctly to avoid damage?

Lasers

Is there enough CO2 in your Tank?

Is your Barrel filling with at least *3 grams of CO2?

Is your CO2 Fill Device (and the black knob) fully tightened down?

Does your CO2 Tank feel warm when you touch it with your hand?

Is the Striker Tip in good shape?

Are the pistol’s rails sufficiently lubricated?

Is anything touching the slide while you’re shooting?

Performance Issues

How long will my repair take?

How do I request a repair?

Repairs

Technical Support

How do I cancel or change my order?

What does "Awaiting Fulfillment" mean?

Orders

Once my order ships how long will it take to get to me?

How long will it take to receive my order?

Where do you ship from?

Shipping

How do I start a return?

Do you offer exchanges?

What is your return policy?

Returns

Is your site secure?

Payments

How do I use a promotion code?

Do you offer military or first responder discounts?

Why isn't my discount code working?

Promotions