Do you offer exchanges?Updated a year ago
Unfortunately, we do not offer exchanges, but we do offer returns!
You may return most new, unopened, and unused items purchased at www.coolfiretrainer.com within 30 days of delivery for a refund, minus the shipping & handling. Each return must be authorized by our team first and must be accompanied by a receipt or proof of purchase. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
To initiate a return click here or email [email protected].
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