How do I start a return?Updated a year ago

You may return most new, unopened, and unused items purchased at www.coolfiretrainer.com within 30 days of delivery for a refund, minus the shipping & handling. Each return must be authorized by our team first and must be accompanied by a receipt or proof of purchase. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To initiate a return click here or email [email protected].